Frequently Asked Questions

How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Reliefk has an estimated delivery time that you can find in the product description.

I Ordered Multiple Items, Why did i only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!

Can I cancel my order or change my address?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfilment process. If the item has shipped, we cannot change the shipping address nor cancel your order.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, simply notify us by emailing us at reliefk9@gmail.com and we’ll give you a replacement or a refund